Frequently Asked Questions

Everything you need to know about our premium home decor and shipping.

What materials are used in Kozo Studio products?

We specialize in high-quality, sustainable materials including organic cotton, premium ceramics, and ethically sourced wood to ensure durability and style for your home.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made or final sale items are not eligible for return.

Do you offer international shipping?

Yes, Kozo Studio ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.

Are your home products eco-friendly?

Sustainability is at the heart of Kozo Studio. We use plastic-free packaging and partner with artisans who prioritize low-impact manufacturing processes.